Ⅰ. Introduction

All players registered to VALOFE are required to honor the rules outlined below.

• Players who do not comply with the rules shall be denied use of VALOFE services depending on the degree of the violation.
• Breaching the rules multiple times shall result from a severe sanction up to a permanent suspension from our services.
• In accordance with our privacy policy, any case regarding rule violation shall only be handled between VALOFE and the player. We shall not disclose information and provide any explanation, justification, or proof regarding any action dealt against another account or their owners.
• VALOFE may inform the account owners of why their account was sanctioned but is not required to do so.
• The following rules are affiliated with the VALOFE Terms of Service, EULA, and Privacy Policy located here:
  • Terms of Service (ToS) (link)
  • Privacy Policy (link)
• The code of conduct presented may not be comprehensive, however, VALOFE reserves the right to change it at any time and without prior notice. It’s the responsibility of the player to regularly check for updates of the game rules.

Ⅱ. Account Responsibility

1. Account Security

   In accordance to the EULA, all users and owners of VALOFE accounts are responsible for all activity and security of their accounts.
   • Account Sharing
     Any forms of transfer or sharing of account details to another party is strictly prohibited. The owner of the account is responsible for any activity that may take place on their account. Upon the discovery of a shared account, the said account loses any claim of support from VALOFE.
   • Account Hacking/Compromised Accounts
     VALOFE defines hacking as: use of any illegal software or material that contain any automated programs, macros, third-party bots, scripts, phishing site, viruses, worms, defects, date bombs, devices, computers, scripts on the Website(s), Game(s), Service(s). In the case of a hacked account, VALOFE will not recognize an account as “hacked” if the incident is caused by player negligence. Other parties who took part of such activities stated above shall be penalized accordingly. Players who have benefited from these activities with consent or otherwise may be considered accomplices.

2. Investigations

   Owners of compromised accounts may file a ticket within one (1) month of the incident. The investigation of compromised accounts may take at least two (2) to three (3) weeks and may be extended depending on the severity of the case.

3. Restorations

   Item removal, deletion, or trashing are solely based upon the player’s judgement. VALOFE shall not be able to do restorations of any kind. In the case of a compromised account, items tracked within the week of the incident may be restored.

Ⅲ. Banned Users

1. Game Block

   Accounts that have been sanctioned a game block may not be able to login to their account until the duration of the punishment unless it is a permanent game block. Players who wish to still be able to play the game may choose to create or register a new account. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case.

2. Billing Block

   Accounts that have been sanctioned a billing block may still continue to play the game but may not purchase from VALOFE’s billing service permanently using the said account. Players who wish to still be able to purchase from the billing service must be willing to create or register a new account from scratch. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case.

3. Game Block and Billing Block

   Accounts that have been sanctioned by both a game block and a billing block may not be able to both play the game and purchase from the billing service using the said account until the duration of the punishment unless it is permanent. Players who wish to still be able to play the game or purchase from the billing service should be create or register a new account. If the owner of the account thinks the action is inappropriate, he/she may file a complaint via Customer Support and an investigation shall be made. Banned account investigation may take at least one (1) to three (3) days and may be extended depending on the severity of the case.

Ⅳ. Unblocking of Accounts Banned Before VALOFE

Accounts that have been sanctioned with a game block, billing block, or both may file a ticket for a request to unblock the said account. VALOFE will not unblock any account that have been blocked before the game was relaunched by VALOFE. Owners of the account should take note that VALOFE still reserves the right to deny a request as the unblocking of the account shall be a case by case basis.